A UC/VOIP Voice Telephony Environment provides:

• A single, common, supported platform to deliver telephony and voice mail services on all main Campus locations.
• Improved customer service.
• Improved user experience and system reliability.
• Increase in productivity.
• Less time and effort required for system management.
• Reduction in cost and time for moves, adds, changes and repairs.
• Basic Feature Set – Visual message waiting indicator (red light), ability to screen voice mails; get to the most important message without having to listen to all other messages. Call Hold, Call Transfer, Call Forwarding, etc. UMDNJ-wide directory and accurate and similar caller ID at all locations.
• Extension Mobility – Ability to securely log into any phone in the University's network using your user profile.
• Single Number Reach – User can ring multiple phones (cell, home office) with one number and one voice mail.
• Presence – Ability to see User's Status (availability) for improved productivity; get to the right person the first time. No more telephone tag.
• Unified Messaging Voice Mail – Access to Voicemail from your phone or PC via Outlook Client.
• Enterprise Paging – The ability to page anywhere in the University's facilities.